Casino Host - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code21-MR-1537
DepartmentMarketing
Starting Salary16.84
  
Job Summary
The Casino Host is responsible for the retention and acquisition of high-end players. The Casino Host executes promotions and events. The Casino Host is also responsible for knowing all job duties, policies and procedures for a Rewards Club Representative and Lead. The Casino Host is also responsible for being visible in the community as a representative of Kiowa Casino.

Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outline in Orientation, the Team           Member Handbook, SOP's, and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and     internal Guests alike in a timely and effective manner
> Executes the Player Development Program
> Responsible for acquisition and retention of high-end players
> Executes marketing promotions and/or events on or off property
> Executes hotel program
> Trains Reward Club Reps and Leads on the execution of promotions and events
> Acts as a lead for Rewards Club in the absence of a Rewards Club Lead
> Tele-markets all lists provided by marketing
> Tracks all Guest for promotions and events
> Greets non-enrolled slot players on an individual basis
> Informs all slot players in the casino via public address announcements and personal contact about the Rewards Club and its benefits
> Interacts on the casino floor with Rewards Club members to answer questions about the club and to look for enrolled players who are not using their     Rewards Card.
> Interacts with both Slot and Table Games departments to find our best guests, card them and be their contact person
> Maintains knowledge of all gaming machines, player tracking systems and promotions
> Promotes positive public and team member relations at all times
> Helps in other related duties at management request
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate           Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)
SPECIFICS REQUIRED:
> High School diploma or GED
> At least 21 years of age
> Associate degree in a related field or 2 year player development or equivalent combination of education and experience, including 1 year Public             Speaking
OR
> 4 years Player Development, including 1 year Public Speaking
> Working knowledge of the gaming industry and the laws and regulations governing gaming operations

PREFERRED:
> Previous Casino Host experience
> Strong working knowledge of player tracking systems

SKILLS REQUIRED:
> Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Strong organizational skills
> Excellent written communication skills
> Excellent verbal and interpersonal communication skills
> Accurate and detail-oriented
> Excellent problem solving skills
> Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

ABILITIES REQUIRED:
> Ability to maintain high confidentiality

> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to manage extensive amounts of paperwork
> Ability to operate most office equipment (computer, fax, copier, etc) 
> Ability to maintain a professional demeanor


Physical Demands / Work Environment
PHYSICAL DEMANDS: Must be able to communicate using written, oral and computer methods. Must be able to operate computer equipment (for extended periods of time). Must be able to stand and exert fast-paced mobility for periods in excess of 8 hours. Must be able to walk, sit, and/or stand for long periods of time. Must have a good sense of balance, and be able to bend and kneel. Must be able to push, pull, and grasp objects. Must have near sight, color vision and depth perception. Must have the ability to independently lift up to 50 pounds daily.

WORKING ENVIRONMENT: Office, gaming floor and restaurants, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by those assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of those hired into the role. All Kiowa Casinos’ Team Members are responsible to ensure that their daily functions are in compliance with Kiowa Casinos’ Policies, IGRA, Tribal Policies, State Compact, and Tribal Gaming Regulations. Conditions of employment with Kiowa Casinos include passing a pre-employment drug test, a background investigation to secure a gaming license, and successfully completing a probation period as outlined in Kiowa Casinos’ policy. Candidates for this position will be required to have dependable transportation available to them. If required for a specific position, the selected applicant must maintain a Valid Driver’s License and be insurable on our company’s policy throughout their time of employment with Kiowa Casinos.