Security Officer - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code21-SE-1495
DepartmentSecurity
Starting Salary16.84
  
Job Summary
Security Officers patrol and inspect property to protect against fire, theft, vandalism, terrorism, and illegal activity. Security Officers protect the Kiowa Casino’s investment by enforcing regulations, internal controls, and policies/procedures, in addition to deterring criminal activity and other potential problems.

Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner
> Provides overall protection from, and elimination of, anything that may tend to jeopardize the welfare and security of the company assets, properties, Guests, and Team Members
> Patrols the buildings and grounds.
> Safeguards the assets of the casino
> Enforces gaming regulations included in the MICS
> Prepare clear, concise, and complete written accident and incident reports as required by policy/procedure/internal controls
> Guards and transports chips, tokens, currency, and coins throughout the casino
> Collects and transports drop boxes to storage area
> Observe slot/gaming machine drop
> Perform poker game and table game drop
> Periodically, examines doors, windows, and gates to determine that they are secure
> Warns violators of rule infractions and apprehends or expels persons engaging in suspicious or criminal acts
> Periodically, inspects equipment and machinery to ascertain if tampering has occurred
> Detect and correct safety and/or security problems that could endanger guests or Team Members
> Sounds alarm or calls police/fire department by telephone in case of emergency
> Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment
> Regulates vehicle and pedestrian traffic to maintain orderly flow
> Adheres to all regulatory, departmental, and casino policies and procedures, and to the MICS
> Provides information and directions to guests
> Appropriately react to incidents and make decisions under stress and/or duress
> Comply with the confidential policy as it relates to the release or disclosure of organizational information.
> Demonstrate excellent guest service skills, such as the Kiowa U Program skills provided and cooperate with other Team Members in providing guest information, assistance, and service
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)
Specifics Required:
> High school diploma or GED required
> At least 21 years of age
> 1 year Law Enforcement, Security, Military or Guest Service experience
> CPR certification (or ability to obtain within three months of hire)
> Valid Driver’s License and be insurable on the company’s policy

Preferred:

> Working knowledge of the gaming industry and laws/regulations governing gaming operations

Skills Required:

> Basic computer skills
> Strong organizational skills
> Strong written communication skills
> Strong verbal communication skills
> Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
> Accurate and detail-oriented
> Strong problem solving skills

Abilities Required:

> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to independently lift up to 50 pounds daily

Physical Demands / Work Environment
PHYSICAL DEMANDS: Must be able to communicate using written, oral and computer methods. Must be able to operate computer equipment (for extended periods of time). Must be able to stand and exert fast-paced mobility for periods of up to 8 hours. Must be able to walk, sit, and/or stand for long periods of time. Must have a good sense of balance, and be able to bend and kneel. Must be able to push, pull and grasp objects. Must have the ability to independently lift up to 50 pounds daily. Must be able to perform repetitive hand and wrist motions. Required to physically subdue, restrain or remove hostile individuals.

WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Extensive computer use. Gaming and convention center parking environment. Outdoor environment. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by those assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of those hired into the role. All Kiowa Casinos’ Team Members are responsible to ensure that their daily functions are in compliance with Kiowa Casinos’ Policies, IGRA, Tribal Policies, State Compact, and Tribal Gaming Regulations. Conditions of employment with Kiowa Casinos include passing a pre-employment drug test, a background investigation to secure a gaming license, and successfully completing a probation period as outlined in Kiowa Casinos’ policy. Candidates for this position will be required to have dependable transportation available to them. If required for a specific position, the selected applicant must maintain a Valid Driver’s License and be insurable on our company’s policy throughout their time of employment with Kiowa Casinos.