Hotel Front Desk Clerk - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code22-HO-1558
DepartmentHotel
Starting Salary12.57
  
Job Summary
Represents the hotel to the Guest throughout all stages of the Guest's stay. Determines a Guest's reservation status and identifies how long the Guest will stay. Helps Guests complete registration cards and then assign room, accommodating special requests whenever possible. Verifies the Guest's method of payment and follows established credit-checking procedures. Places Guest and room information in the appropriate front desk racks and communicates with appropriate hotel personnel.

Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team         Member Handbook, Standard Operating Procedures (SOPs), and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external             and internal Guests alike in a timely and effective manner
> Provides efficient courteous Guest service
> Register Guests and assigns rooms. Accommodates special request whenever possible
> Assist in pre-registration and blocking of rooms for reservations. Manages all Guest keys for Guest rooms
> Adheres to proper credit and cash handling policies
> Understands room status and room status tracking. Knowledge of room types, rates, and location
> Prepares and balances cash drawer per shift. Generates accounting reports for the benefit of the next shift. Adheres to Kiowa Casinos' Cash Policy
> Must be sales minded; uses suggestive upselling techniques to sell rooms and promote other services of the hotel/casino
> Answers Guest questions regarding the hotel services, charges, dining facilities, casino facilities, and local travel
> Coordinates rooms status updates with the housekeeping department, e.g. all check outs, late outs, early check-ins, special requests, and day use         rooms
> Answers internal calls and assist with Reservations when necessary
> Processes all Guest check-in and check-outs
> Performs cashiering tasks, e.g. bill/invoice settlement, posting charges to Guest rooms, paid out/refunds, and corrections to Guest accounts
> Maintains the cleanliness and neatness of the front desk area
> Knowledge of all hotel/casino safety and emergency procedures
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate           Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others


Knowledge, Skills & Abilities (KSA)
SPECIFICS REQUIRED:
> High school diploma or GED
> At least 21 years of age
> 1 year Office experience

PREFERRED:
> Previous Hotel-related experience

SKILLS REQUIRED:
> Basic computer skills
> Good organizational skills
> Strong written communication skills
> Strong verbal communication skills
> Guest service, interpersonal, and teamwork skills necessary to maintain quality service delivery
> Accurate and detail-oriented
> Strong problem solving skills
> Basic mathematical skills

ABILITIES REQUIRED:
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to manage extensive amounts of paperwork
> Ability to operate most office equipment (computer, fax, copier, etc.)
> Ability to independently lift up to 50 pounds daily
> Ability to count moderate amounts of money


Physical Demands / Work Environment
PHYSICAL DEMANDS: Must be able to communicate using written, oral and computer methods. Must be able to operate computer equipment (for extended periods of time). Must have manual dexterity necessary to manipulate computer equipment. Must be able to stand for extended periods of time. Must be able to life, bend, and kneel. Must be able to lift 50 pounds. The Team Member will be required to maintain a positive facial expression and body language for long periods of time.

WORKING ENVIRONMENT: Office, gaming floor, and convention center environment, to include; flashing lights, frequent loud noises, and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile Guests. High volume, direct public contact. 


Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.