F & B Hostess/Cashier (Cafe) - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code22-HO-1614
DepartmentHospitality
Starting Salary12.57
  
Job Summary
Greets and seats and monitors the flow of guests into and out of the outlet. May also be assigned to handling the settlement/payment of guest checks in the outlet.

Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outline in Orientation, the Team Member Handbook, Standard Operating Procedures (SOPs), and any other related training.
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
> Ensures the outlet environment (a/c, music and lighting) is pleasant for guests.
> Stays informed of all outlet specials and “86’d” items.
> Ensures the host stand is neat, clean and well supplied.
> Stays informed of station assignments.
> Greets all guests entering the outlet.
> Seats guests.
> Assists with the needs of special need guests and ensures accommodations are made.
> Refers guests to other outlets and/or maintains a stand by list when outlet is full.
> Monitors flow of service in the outlet.
> Assists is resetting tables.
> Thanks departing guests a invites them to return.
> Obtains bank from Cage and verifies amount.
> Ensures all necessary supplies are in place at cashier stand.
> Ensures cashier stand is neat, clean and orderly.
> Greets guests as they enter the restaurant or approach the cashier.
> Maintains paper in point of sale printer.
> Processes change requests and due-backs.
> Operates point of sale system as per instructions.
> Processes cash, traveler’s checks and credit cards.
> Closes out shift and makes daily drop to cashier.
> Bus tables, clean spills and equipment as needed.
> Other duties as assigned by Management.
> Rotates to other outlets as needed.
> All other duties as assigned.
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others.

Knowledge, Skills & Abilities (KSA)
Specific Requirements:
> High school diploma or GED required
> At least 21 years of age
> 1 years previous Guest service experience including money handling

Skills Required:
> Good organizational skills
> Good verbal communication skills
> Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
> Accurate and detail-oriented
> Strong problem solving skills
> Basic Math Skills High school diploma or GED required

Abilities Required:
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Able to prioritize tasks
> Ability to follow direction
> Ability to count back change

Physical Demands / Work Environment
PHYSICAL DEMANDS: While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The team member will be required to maintain a positive facial expression and body language for long periods of time. The team member must occasionally lift and/or move up to 50 pounds.

WORKING ENVIRONMENT: Office, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.