Rewards Club Representative - RED RIVER
LocationKiowa Casino - Red River (Devol, Oklahoma)
Job Code21-MR-1379
Starting Salary12.57
Job Summary

The Rewards Club Representative effectively communicates features and benefits of the Kiowa Rewards Club programs and all related promotions to current and prospective gaming guests. Maintaining and updating guest information assuring the highest standards of data entry and the issuance of promotional items to guests. Maintains the highest standards in executing the guest service program.

Essential Duties & Responsibilities
> All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team         Member Handbook, SOP's, and any other related training
> Consistently ensures an exceptional level of service and satisfaction is achieved throughout the property, exceeding the expectations of external and     internal Guests alike in a timely and effective manner
> Appropriately and effectively communicates features and benefits of the Rewards Club programs and all related promotions to prospective gaming         Guests
> Maintains high standards in executing the Guest Service Program
> Solicits and documents Guest information for marketing research purposes
> Maintains database integrity by following high standards of data entry and issue rewards to Guests based on their gaming
> Promotes Kiowa Casino by interacting with Guests in an enthusiastic, helpful and friendly manner
> Acknowledges, greets and converses with Guests as they approach Rewards Club
> Assists in the execution of all events and promotions efficiently and effectively
> All other duties as assigned
> Must adhere to departmental, organizational, state, and federal safety rules and regulations, applicable processes for safe operation, appropriate           Personal Protective Equipment, in addition to any/all related controls for personal welfare and the safety of others

Knowledge, Skills & Abilities (KSA)

Specifics Required:
> At least 21 years of age
> High School diploma or GED required
> 2 year previous guest service experience and data entry

> Knowledge of Casino and tribal gaming regulations and the ability to ensure compliance as appropriate within areas of responsibility
> Strong working knowledge of player tracking systems
> Previous high volume guest service experience

Skills Required:
> Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
> Strong organizational skills
> Strong written communication skills
> Strong verbal communication skills
> Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
> Accurate and detail-oriented
> Strong problem solving skills

Abilities Required:
> Ability to maintain high confidentiality
> Ability to independently manage multiple tasks in a professional manner
> Ability to work independently with minimal supervision
> Ability to work cooperatively with all departments
> Ability to manage extensive amounts of paperwork
> Ability to operate most office equipment (computer, fax, copier, etc)
> Ability to independently lift up to 35 pounds daily
> Ability to type 35 words per minute

Physical Demands / Work Environment

PHYSICAL DEMANDS: Must be able to move in and around the casino areas and Rewards Club through the entire shift. Must be able to stand for duration of shift. Must be able to keep aware of the constant changes and enhancements of the Rewards Club program and its benefits. Must be able to respond calmly and handle many guest demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work standing at a counter. Must be able to lift and carry up to 35 pounds. Respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, embosser and printer. Must be able to tolerate areas containing second hand smoke.

WORKING ENVIRONMENT: Office, gaming floor and restaurants, frequent loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by those assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of those hired into the role. All Kiowa Casinos’ Team Members are responsible to ensure that their daily functions are in compliance with Kiowa Casinos’ Policies, IGRA, Tribal Policies, State Compact, and Tribal Gaming Regulations. Conditions of employment with Kiowa Casinos include passing a pre-employment drug test, a background investigation to secure a gaming license, and successfully completing a probation period as outlined in Kiowa Casinos’ policy. Candidates for this position will be required to have dependable transportation available to them. If required for a specific position, the selected applicant must maintain a Valid Driver’s License and be insurable on our company’s policy throughout their time of employment with Kiowa Casinos.